Policies

1. Terms and Conditions of Sale

1.1. Acceptance of Terms
By accessing or using this website (“Site”), including placing orders, the Customer (“You”, “Your”) acknowledges and agrees to abide by these Terms and Conditions of Sale (“Terms”). These Terms constitute a binding legal agreement between you and Star International Furniture (“Seller,” “we,” “us,” or “our”). If you do not agree to these Terms, you must immediately cease use of this Site and any services herein.
1.2. Orders, Acceptance, and Confirmation
All orders placed through this Site are subject to acceptance by the Seller. The Seller reserves the right to refuse or decline any order at its sole discretion without liability or obligation. Orders shall only be deemed accepted once the Seller issues a formal confirmation email containing details of the order and acknowledgment of acceptance (“Order Confirmation”). The Seller does not guarantee the availability of any product and shall not be liable for rejected or canceled orders.
1.3. Pricing, Payment, and Currency
The prices for products are listed in United States Dollars (USD) and include applicable taxes unless explicitly indicated otherwise. The Seller reserves the right to change prices at any time without prior notice. Payment is required in full before the products are shipped. The dominant currency for all transactions shall be USD, and the Customer shall bear all banking and transaction fees associated with the payment.
1.4. Title, Risk, and Ownership
Ownership of the Goods shall transfer from Seller to Customer upon full payment. Risk of loss, damage, or theft shall pass to the Customer once the Goods have been handed to the chosen shipping carrier. The Seller shall not be responsible for any loss or damage after shipment.
1.5. Limitation of Liability
The Seller shall not be liable for any damages, whether direct, indirect, incidental, consequential, or special, arising out of or related to the use or inability to use the products. Our total liability shall be limited to the value of the goods purchased.
1.6. Changes to Terms
The Seller reserves the right to modify or revise these Terms at any time without prior notice. Continued use of the Site after such modifications constitutes acceptance of the revised Terms.

2. Privacy Policy

2.1. Data Collection and Use
The Seller collects personal information such as your name, contact details, shipping address, payment information, and browsing data only for the purposes of processing transactions, customer support, marketing, compliance, and fraud prevention. The data collected shall be processed only in accordance with applicable data protection laws, including GDPR where applicable.
2.2. Data Sharing and Security
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third-party service providers solely for order fulfillment, payment processing, and legal compliance. We implement industry-standard security measures to protect your data against unauthorized access, loss, theft, or alteration.
2.3. Customer Rights
You have the right to access your stored data, request corrections, or request deletion, subject to lawful limitations. To exercise these rights, contact our Data Protection Officer at the contact details provided on the Site.
2.4. Cookies and Tracking
Our Site uses cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content. By continuing to browse, you consent to our cookie policy.

3. Shipping and Delivery Policy

3.1. Shipping Operations
All products are shipped from Pakistan via reputable international courier companies, including DHL, FedEx, UPS, or other reliable carriers. Shipments are dispatched promptly upon receipt of full payment. Delivery times are estimated and do not constitute binding commitments; delays may occur due to customs procedures, logistical challenges, or force majeure events.
3.2. Shipping Fees and Duties
Shipping charges are calculated at checkout and vary based on destination, weight, and chosen shipping method. The Customer is responsible for all customs duties, taxes, import fees, and related expenses incurred in the destination country. The Seller shall not be liable for any costs, delays, or confiscation resulting from customs procedures.
3.3. Handling of Damaged or Lost Goods
The Customer must inspect the goods immediately upon receipt. Claims for damages, loss, or missing items must be made within 7 days of receipt with supporting evidence (photos, descriptions). The Seller will cooperate with courier investigations but is not responsible for issues beyond its control.
3.4. Delivery Risks
The risk of loss or damage transfers to the Customer when the Goods are handed over to the shipping carrier. The Seller shall not be liable for delays, damages, or loss caused during transit or customs clearance.

4. Return, Refund, and Cancellation Policy

4.1. Conditions for Returns
Returns are accepted solely for defective or damaged products reported within 7 days of receipt. Items must be returned in their original packaging and in unused, saleable condition. The Customer bears the cost of return shipping unless the return is due to a Seller error.
4.2. Refund Process
Upon receiving and inspecting the returned product, the Seller shall process refunds within 14 days, excluding shipping costs unless the claim is due to defect, damage, or error on our part. Refunds will be issued via the original payment method.
4.3. Cancellations of Orders
Orders may be canceled prior to shipment without penalty. Once goods are dispatched, cancellations are subject to our Return Policy and any applicable charges. No refunds are available for custom or personalized items unless defective.
4.4. No Refund Policy for Custom Orders
Custom, personalized, or made-to-order products are non-refundable, except in cases of manufacturing defect or damage.

5. Payment Policy

5.1. Accepted Payment Methods
Payments must be made through secure channels such as major credit cards (Visa, MasterCard), PayPal, or wire transfers. The Seller reserves the right to add or remove payment methods without notice.
5.2. Security of Payment Data
All payment transactions are processed via encrypted, secure platforms. Customers should never share their payment credentials outside trusted channels.
5.3. Default, Late Payments, and Collection
Failure to pay in full within the specified period will result in order cancellation. The Seller reserves the right to pursue the outstanding amount via legal channels. Any additional fees incurred for collection or legal action shall be borne by the Customer.

6. Legal Disclaimers and Limitation of Liability

6.1. No Warranty or Guarantee
All products are supplied “as is” without warranties of any kind, whether express or implied. The Seller disclaims liability for product suitability, fitness, or merchantability beyond those explicitly provided by law.
6.2. Limitation of Liability
The Seller’s liability is strictly limited to the purchase price of the products. Under no circumstances shall we be liable for damages of any kind—direct or consequential—arising from use, misuse, or inability to use the products.
6.3. Force Majeure
The Seller shall be exempt from liability for delays or failures in fulfilling contractual obligations due to acts of God, natural disasters, pandemics, civil unrest, political upheaval, or other circumstances beyond control.

7. Intellectual Property Policy

7.1. Ownership Rights
All content on this Site, including images, designs, trademarks, logos, and text, is the property of the Seller or its licensors. Unauthorized use, reproduction, or distribution of such content is prohibited.
7.2. Restrictions
Customers are prohibited from copying, modifying, transmitting, or using any part of the intellectual property without prior written approval from the Seller. Violations may lead to legal action.
8. Cookies and Data Collection Policy
8.1. Use of Cookies
Our Site employs cookies to facilitate browsing, analyze site traffic, enhance user experience, and deliver personalized content. Continued browsing signifies acceptance of our cookie policy.
8.2. Data Collection and Processing
Personal data collected is used solely for order processing, customer support, legal compliance, and marketing purposes. We comply with data protection laws applicable in Pakistan and internationally.

9. User Agreement and Acceptable Use Policy

9.1. User Conduct
All users agree not to engage in illegal, abusive, or disruptive activities, including hacking, damaging the site, sending malware, or any behavior violating applicable laws.
9.2. Content Submission
Any content submitted by users must be lawful, non-infringing, and not violate third-party rights. The Seller may remove any inappropriate content.

10. Export and Import Compliance Policy

10.1. Legal Compliance
All shipments comply with Pakistan’s export laws. The Customer is responsible for ensuring compliance with local import laws, restrictions, and licensing requirements in their country.
10.2. Restricted and Prohibited Items
Certain products may be restricted or prohibited in specific jurisdictions. The Seller reserves the right to refuse shipment of such items and will not be liable for confiscation or delays caused by customs.

11. Dispute Resolution and Governing Law

11.1. Applicable Law
These Policies and any disputes arising from or relating to them shall be governed by the laws of Pakistan. The Seller and Customer agree to submit to exclusive jurisdiction of the Pakistani courts or arbitration forums.
11.2. Dispute Resolution
In the event of disputes, the parties agree to attempt amicable resolution through negotiation. If unresolved, disputes shall be submitted for arbitration under the Pakistan Arbitration Act, with proceedings held in Karachi, Pakistan.

12. Warranty and Product Liability Policy

12.1. Warranty for Manufacturing Defects
Products are covered against manufacturing defects for a period specified at the time of purchase. The warranty does not cover damages resulting from mishandling, misuse, or normal wear and tear.
12.2. Liability Limitations
The Seller shall not be liable for any damages exceeding the value of the product purchased. The Seller disclaims liability for consequential damages, including economic loss or personal injury.

13. Customer Support and Contact Policy

13.1. Support Channels
Customers may reach our support team via email, phone, or dedicated contact forms. All inquiries should include order details for efficient processing.
13.2. Response Times
Our goal is to respond to all customer inquiries within 48 hours, excluding weekends and holidays. Customers are encouraged to be detailed in their inquiries for faster assistance.
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Policies

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